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Frequently Asked Questions2019-07-08T15:44:16+00:00

FREQUENTLY ASKED QUESTIONS

HOW CAN I RECOVER MY DEBT WITHOUT LOSING MY CUSTOMER?2019-07-08T15:40:52+00:00

The reality is that your debtor is not bothered about maintaining a relationship, this is why they are not paying you in the first place. They would have worked with you in the first place if they had any intention of maintaining that relationship.

We will always make sure your reputation is intact whilst sending out a message to your debtor(s) that your are not a pushover, nor are you a company or an individual that will not be proactive and actually instruct debt collectors.

DO I NEED A CCJ TO USE YOUR DEBT RECOVERY SERVICES?2019-07-05T16:32:24+00:00

NO! It’s a misconception that you need a CCJ to use the service of a debt collector.

You do not need a piece of paper from a man in a wig to collect your money.

We can visit the debtor on your behalf to get your debt paid well before any court claim has even got to the first stage of a court process.

If you do have a CCJ we can enforce that by recovering the money, seizing assets and taking further action.

HOW LONG WILL IT TAKE YOU TO COLLECT MY DEBT?2019-07-05T16:31:26+00:00

Every case is different. However, we look to visit the debtor within 24 hours of being instructed.

The more information you give us a to start, the quicker we can act. Our average time to recover a debt is a short number of weeks – we always strive to ensure we are as quick as possible!

HOW DO I START THE PROCESS?2019-07-05T16:30:37+00:00

If your debt is under £4,000 you can instruct us 24 hours a day through our online system. Click here to do this.

For debts over £4,000 we will need to discuss the process and fees with you first. If you’re debt is over £4,000 please click here.

I DON’T KNOW WHERE THE PERSON WHO OWES ME THE MONEY HAS MOVED TO, CAN YOU HELP?2019-07-05T16:28:56+00:00

ABSOLUTELY! We have access to a state of the art system that allows us to trace a debtor.

If you are able to provide as much information as possible it helps the process. Ideally we need a name and previous address. If you have further information, such as date of birth, that also helps.

I THINK MY DEBTOR HAS MOVED ABROAD. HAVE I ANY CHANCE OF RECOVERING THE DEBT?2019-07-05T16:25:50+00:00

YES! DON’T GIVE UP!

We have traced debtors in America, Europe and Asia and have managed to get full payment of the debts. Our experience in this field is extensive and we’d be happy to discuss further with you.

We are part of an International network and not only visit ourselves but can call upon the network for International Debt Recovery needs

DO YOU RECORD YOUR VISITS TO THE DEBTOR?2019-07-05T15:55:33+00:00

YES. It’s not only good practice to use body cams these days but it also protects us against against false claims of assault, harassment or other falsehoods people make up!

We can even send you the footage of the visit if you like.

WHY SHOULD I CHOOSE NIGHTFOX OVER OTHER COMPANIES?2019-07-05T16:24:46+00:00

You will probably of never heard of us until you searched for a debt collection company on the internet.

That’s because we keep a low profile in the press and we don’t heavily promote the business.

This means we can act with stealth when it comes to approaching your debtors, unlike some firms who prefer to be all over the TV and papers.

Our management team all have over 15 years experience in the industry and believe this; we do not mess around.

DO YOU HAVE SOLICITORS WHO CAN ADVISE US?2019-07-08T15:38:50+00:00

No, we don’t offer legal advice but do have an in-house legal team, they make sure we do things properly and are there if we do encounter any legal issues. We also have access to a Chambers. They have Barristers that are specialists and we have a long standing relationship with them.

WHAT INFORMATION DO YOU NEED TO START THE PROCESS?2019-07-05T16:21:05+00:00

We need as much information about the debtor and the debt as possible before we start the process. We also need you to be serious, we do not have time for fishermen that are after free advice.

We are not the Citizens Advice Bureau.

CAN I CLAIM MY FEES BACK?2019-07-05T16:19:56+00:00

YES! Any costs outlaid are added to the debt. The debtor must pay this.

WHAT IS YOUR SUCCESS RATE?2019-07-05T16:19:14+00:00

We have a very good success rate at getting the money back for our clients.

If your debtor is alive, not in jail or if it’s a company, they’re still operating in the same industry, doing the same thing and as long as you’re honest with us, there will be no obstacles in getting your money back.