When a collection is done purely face to face, there is always the risk that the debtor could lie. They could say that the collections agent threatened them, that they already paid their debt, or make up any number of other excuses. A body cam is recording from the moment the collections agent walks to the door, so you have a very clear record of exactly what was said and done – as well as what money was collected.
The risk of unwelcome behaviour doesn’t just apply to debtors – it applies to collections agents too. When they wear a body cam you’re able to have evidence of how they interact with people when collecting a debt. A debt collections agent is acting as an extension of your organisation, so you want to make sure that they’re always polite and professional. A body cam helps encourage agents to maintain their standards and keep their cool.
When you are chasing serial non-payers it’s important that you have as much clear evidence to hand signalling the efforts you have made to get the money you’re owed. With a body cam recording every interaction, you can present this as evidence of the steps you’ve taken – all of which will be time and date stamped.
These are just some of the net benefits that using a body cam for debt collections offers. There are absolutely no drawbacks as a body cam is now so light and unobtrusive to wear while providing clear video and audio.